Refund Policy | PrimeBiome
Thank you for shopping with PrimeBiome at https://perimebiome.com/. We strive to provide the highest quality products and customer satisfaction. Please read our refund policy carefully.
1. Eligibility for Refunds
PrimeBiome products are dietary supplements and must be used as directed.
Refunds are available only for unopened or defective products returned within 60 days of purchase.
To be eligible for a refund, you must provide a valid proof of purchase (order confirmation or receipt).
2. Non-Refundable Items
Opened, used, or damaged products due to misuse or improper handling are not eligible for a refund.
Products purchased from unauthorized third parties are not covered by this refund policy.
3. How to Request a Refund
To request a refund, please contact our customer support team within 60 days of purchase:
📧 Email: support@primebiome.com
Include your order number, details of the issue, and photos if applicable.
Our team will review your request and provide instructions on the return process.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
We recommend using a trackable shipping method to ensure your return is received.
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days.
Shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges. Please request a refund and place a new order if needed.
7. Contact Us
If you have any questions or concerns about your order or our refund policy, please contact us:
📧 Email: support@perimebiome.com
🌐 Website: https://perimebiome.com/
